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GoBEBA Return Policy for Gas and Water

At GoBEBA, we are committed to providing our customers with high-quality products that are genuine and safe. We do this while maintaining an exceptional level of service. In the rare event that you need to return a product, please review our return policy for cooking gas and water products below:

Timeframe for returns:

Gas returns must be initiated within 2 days from the date of delivery.
Water returns must be initiated within 24 hours from the date of delivery.

Eligibility criteria:

Returns are accepted for water bottles with leakages or if the product is faulty
Returns are accepted for gas cylinders that are defective or have leakages, or if the product is faulty.

The cooking gas should not be used and cannot vary by more than 0.1 KG from the original weight.

Return procedure:

Contact our customer service team immediately upon discovering the issue.
Provide your order number, details of the leakage or fault, and any supporting photographs if available.
Our team will assess the situation and guide you through the return process.

Replacement:

If the return is approved, you will be eligible for a replacement.
Replacements will be processed within a reasonable timeframe.

General Return Guidelines:

Ensure that the product is in its original packaging.

We reserve the right to refuse returns that do not meet the eligibility criteria.

ABOUT GOBEBA SERVICES

Get your 20 liter water refill or disposable bottles such as Aquamist, Keringet, Quencher, Grange Park, Mayers, Mt Kenya, etc delivered to your home. Best drinking water delivery services in Nairobi.

Delivery locations include: Adams Arcade, Akiba, Amboseli, Bellevue, Bomas, Brookside, Buruburu, CBD, Dagoretti, Donholm, Eastleigh, Edenville, Embakasi, Fedha, Gachie, Garden Estate, Garden City, Gigiri, Golf Course, Highridge, Highrise, Hurlingham, Imara Daima, Jamhuri, Jogoo Road, Kahawa Sukari, Kangemi, Karen, Kasarani, Kawangware, Kiambu Road, Kikuyu, Kileleshwa, Kilimani, Kinoo, Kitengela, Kitisuru, Kiserian, Kyuna, Langata, Lavington, Limuru Rd, Loresho, Lower Kabete, Madaraka, Makadara, Marurui, Mbagathi, Membley, Milimani, Mimosa, Mombasa Rd, Muthaiga, Muthangari, Mwiki, Mzima Springs, Nairobi West, Ngara, Ngong Road, Ngumba, Ngumo, Nyari Estate, Nyayo Estate, Ongata Rongai, Pangani, Parklands, Peponi, Riara, Ridgeways, Ridge View, Riruta, Riverside, Rosslyn, Roysambu, Ruaka, Runda, South B, South C, Spring Valley, State House, Syokimau, Tassia, Thika Road, Thindigua, Thome, Two Rivers, Umoja, Upper Hill, Uthiru, Valley Arcade, Waiyaki Way, Wangige, Westlands, Woodley, Zimmerman

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